COVID-19

Stay with confidence amid COVID-19 pandemic!

Citystay apartments offer you peace of mind as they provide:

 

Individual entrances and more space making social distancing from the wider community easier.Your own apartment reduces interaction with others, thus the risk of infection.

Full kitchens minimise the reliance on presumed (& thus riskier) sanitisation of crowded hotel restaurants and take-aways.

A safe environment with no face to face interaction, grocery and linen drop-off if desired.

Enhanced Sanitisation: achieved via deep cleans and ability to do your own laundry using the washer-dryer within your apartment.

Increased ability to work from your “home away” in space and comfort with a desk and high speed WIFI included within the price.

 

So, as we move to living with COVID-19 Citystay offer you the ability to manage your environment and stay in safety and confidence within “the new normal”.

Book now with confidence call our friendly reservations team on 01223 420920

We look forward to hearing from you!

COVID-19 Housekeeping Schedule

Citystay have, since inception, prided ourselves on our exceptional standards of cleanliness, and so the changes that we have made in light of the COVID-19 situation have served to further enhance our housekeeping standards and procedures to continue to offer clean and safe apartments to all our guests.

  • Apartments are fully disinfected and a deep clean is carried out at the end of every stay. Extra special attention is given to high touch point areas, and high grade, disinfectant and cleaning products are used as always. Citystay do not use wholesale cleaning products.
  • The high-touch areas that are regularly disinfected include, but are not limited to; door handles, light switches, in room tablets, safes, coffee machines and TV remotes.
  • Citystay have increased the frequency of the cleaning and disinfecting of all communal areas, to ensure the highest standard of cleanliness is maintained not just inside the apartments, but within the surrounding vicinity also.
  • A bottle of hand sanitiser will continue to be supplied free of charge to each apartment.
  • All hard surfaces (e.g. floors, desks, worktops, tables) are sanitised with disinfectant, a bleach solution, or mixture containing at least 70% alcohol.
  • All soft or porous surfaces (e.g. carpets, rugs, drapes) are sanitised using bacteria killing products appropriate to the surface.

Training

To ensure that our staff deliver on our promise of guests being able to stay with confidence, Citystay are implementing the following training.

  • All staff employed by Citystay are be trained in our  COVID-19 protocols and operational procedures, ensuring that, at all times, staff carry out their duties in a considerate, healthy and safe manner. they work, at all times, in a safe manner. Where a third party must be used, only those who are able to provide proof of working to a detailed COVID-19 policy will be considered.
  • All Citystay housekeepers and guest services staff are trained in the additional hygiene expectations and the new cleaning schedules.
  • All staff are made aware of any new government or World Health Organisation guidelines as they emerge.
Housekeeping COVID-19

 

Citystay will continue to modify and adapt these policies and operational procedures as necessary, inline with UK government and WHO recommendations. It is our primary objective to ensure our guests and staff remain safe at all times.