Careers at Citystay


Sales Manager

£26,750.00 basic salary, with monthly commission structure
28 days A/L – including bank holidays
Flexible home/office working
Discounted rates on accommodation in Cambridge

Owing to successful growth of The Citystay Group, based in Cambridge, we’re looking to recruit a Sales Manager to lead, manage and grow our sales team, now and into the future. We are looking for an experienced Sales Manager who loves building meaningful relationships, is passionate to drive a sales culture, and has a genuine love for hospitality and customer service. Our Sales Manager post will suit a person who is:

  • Tenacious
  • Focused
  • Determined
  • Target driven
  • Hungry for success
  • A self-starter who wants to share their ideas
  • A driver

The successful candidate will have the following skills

  • Strong communication skills
  • Ability to work under pressure and as part of an experienced team
  • Ability to conduct new business telephone sales calls to qualify potential customers and set up meetings to establish client needs and present options from The Citystay Group.
  • Ability to represent The Citystay Group with the utmost professionalism
  • Ability to deliver results consistently
  • Ability to easily establish, influence, build and maintain relationships with key decision makers in global, multinational companies and SME’s, in order to negotiate and develop profitable and sustainable revenue streams for the group.

The Citystay Group is looking for someone with:

  • The ability to develop and deliver sales strategies for all the brands under The Citystay Group
  • Previous sales experience in serviced apartments/hotels
  • A strong commercial awareness
  • An eye for detail to plan and organise
  • Strong communication skills
  • A natural ability to solve problems and challenge the status quo
  • A determination to deliver targets

About The Citystay Group

We’re serviced accommodation specialists based on Cambridge. We’re a team of nearly 50 employees now, with expertise in reservations, marketing, and operations, to name a few. Under the Group umbrella sit five brands: ·

  • Citystay – This was the first business of the Group, founded in 2008. Citystay operates serviced apartments in Cambridge, with the guest experience being at the heart of what we do. We have 121 apartments across the city, and are growing that portfolio as you read this.
  • Checked Inn – Changing the rental market as you know it. Checked Inn is the perfect solution for those not wanting to commit to a restrictive tenancy agreement in Cambridge. The minimum length of stay is 12 weeks, and we offer fully furnished and equipped apartments.
  • InnClusive – Simpler business accommodation, wherever our customer needs it. InnClusive is a booking agent with property partners across the world. We specialise in corporate and relocation accommodation booking. This is one of our newer businesses, and our aim to make booking accommodation as simple as possible.
  • The Regent – We recently acquired The Regent Hotel in 2021. We’re turning it into an aparthotel – the first one in Cambridge to be in the centre of town. Launching Summer 2022, guests will have the flexibility of apartment living, with the convenience of a hotel. ·
  • Cambridge Clean Sheets – This is our in-house laundry business. Predominately servicing Citystay, we also have clients dotted around Cambridge. Everything is hand ironed and spotless, something we take great pride in.

Interview process

This is a two-phase interview process. Initially, we’d like to meet you for an in-person interview, followed by a less formal, meet the team stage.

To apply

Email Declan Fitzhenry, our Managing Director, with your CV to apply. We look forward to hearing from you!

Job Types: Full-time, Permanent

Salary: £26,750.00 per year

Apply now

Housekeeping Supervisor

Housekeeping Supervisors needed –

  • £25,680.00 p/a + late guest meet and greet payment structure.
  • Monday – Friday 9.30am – 6pm. (40hrs)
  • 1 in 4 Weekend Working
  • 28 Days Paid Leave

Citystay are an award winning serviced apartment provider in Cambridge who are looking for Housekeeping Supervisors to join our team.

Can you:

  • Lead a team of 2-3 housekeepers daily.
  • Have strong organisational and logistical management skills.
  • Clean to Citystay’s high standard
  • Drive
  • Meet and greet our guests with professionalism and a smile
  • Commit to working 1 in 4 weekends

If so and you have the drive and enthusiasm to join our hardworking, welcoming team – we want to hear from you! To apply, email your CV to Declan Fitzhenry using the button below.

Job Type: Full-time

Salary: £25,680.00 p/a + late guest meet and greet payment structure.

Apply now


Housekeepers required:-

  • £10.70 per hour
  • Flexible Days & Hours

Citystay are looking for part time housekeepers to join our award winning team cleaning our serviced apartments across Cambridge. We are flexible and can offer both fixed hours and zero hours contracts. If you are punctual, reliable, trustworthy and have a keen eye for detail then apply today! Experience preferred.

Uniform and full training provided!

To apply, email your CV to Declan Fitzhenry using the button below.

Job Type: Part-time

Salary: £10.70 per hour

Apply now

Reservations Executive

  • £22,256.00 per annum
  • 28 days annual leave
  • Free Onsite Parking
  • Discounted Rates on Accommodation

Owing to successful growth the Citystay Group based in Cambridge is looking to recruit a reservations executive to add to our professional team

Since inception, Citystay has positioned itself as the leading provider of serviced accommodation in the Cambridge market. Additional accommodation brands are continuing to be added to The Citystay Group.

Our Reservations Executive post will suite a person who is:

  • Professional and punctual
  • Friendly, bubbly and positive to be around.
  • Customer service focussed
  • Driven to succeed.
  • Commercially minded

The successful candidate will have the following skills:

  • Strong communication skills.
  • Working knowledge of a PMS
  • Understanding of the travel/hospitality industry
  • Experience in working with OTA’s
  • Strong computer/software/systems skills.
  • Dynamic, versatile and quick thinking.
  • Solution minded, positive and amiable.

The Citystay Group are looking for someone to:

  • Handle, respond to, and process enquiries and bookings for all the brands
  • Manage OTA/GDS listings and bookings
  • Process invoices
  • Handle inbound phone calls and email queries
  • Deal with guest requests and queries in a professional and customer service driven manner
  • Previous hospitality/receptionist experience preferred.
Apply now