Check out a selection of Citystay’s most recent reviews left by our valued customers. At Citystay we take all feedback extremely seriously as it helps us to continually improve our award winning service.
I just wanted to take a few minutes to acknowledge just how helpful Karen has been. She goes over and beyond every time! There have been multiple times when I have gone to her, to ask what I thought would not be possible, and somehow she makes it happen! I must say in all my years of working, Karen shows how Customer Service should be! I really appreciate her professionalism and efficiency toward all my requests. She is pleasure to work with!!
Everything is great, thank you. This is my home on future visits to Cambridge, if you will have me.
I’d just like to say a big thank you to you and the team for being so accommodating, I’m conscious that Alistair’s requirements changed as the weeks went by and he was very happy that you were able to let him continue his stay at The Marque rather than move him to another apartment. Alistair has now purchased a property in Cambridge so it’s time for him to move on. Thank you very much indeed. Will definitely bear you in mind for future requirements and recommend you to my colleagues.
I enjoyed everything. The apartment was perfect: very clean, easy to live, equipped with everything one can need. The place was extremely easy to get from the station, and has a great position both to get Addenbrookes and City centre. No noise around, pleasant view outside.
Yes my stay was very good. I liked the apartment as temporary solution. Everything was working well and in a good condition. Especially the location close to the center and the easy commute to my work were very nice.
We were greeted by a very friendly and professional staff member. The apartment was lovely and clean and had everything we needed for our short stay. A very nice touch with the welcome pack too! Would most definitely recommend. Anon
ARM has partnered with with Citystay for many years as our preferred service apartment provider and they have provided an outstanding service to our employees consistently. We can always trust that Citystay will look after our employees and ensure their stay is as smooth as possible, and they often go out of their way to accommodate. We have a large global workforce who have had nothing but exceptional service and outstanding standards from Citystay. Citystay are always flexible and will always do whatever it takes to offer the best solution for us, we really do appreciate everything they do for us .
Very good. Love the place, love your service!
We traveled as a family of four, the room was a perfect fit for us. We were pleasantly surprised with the provision of bread, butter, jam, milk & cereals in the apartment. Something which is lacking in other apartments we had stayed in this trip. My son was running a fever on the last night of stay, I texted the guest service staff, Elaine. She immediately reverted with a 2 hr extension of the checkout time the following day. It was much appreciated! Great service! Lastly, though the apartment is more than 2km away from the city centre, it was a pleasant walk along the river to city. And a Tesco superstore is just 10mins walk away from apartment! Overall, we are happy with our stay. ☺
Forget the sub-standard overpriced hotels in Cambridge, this apartment is beautiful and luxurious, and just a short walk from all the historical attractions and shops. The apartment is spacious, light, clean and equipped with a kitchen and laundry. The bathrooms are fantastic, excellent shower pressure. Perfect for travelers who don’t want to pay silly money for hotel room service and washing. There’s a Marks and Spencers food hall just around the corner. A lovely stay!
My work with Marshall’s will be complete. I would like to say that having the apartment was a real benefit & a relaxing place to return to after work. Your service has been excellent & I would certainly recommend using this apartment rather than local hotels.
Decent hotels in Cambridge are expensive so we were very happy to discover Citystay through TripAdvisor. We greatly enjoyed our one-week stay in early June. The apartment was spacious and well-furnished. The “welcome pack” of basics (tea, coffee and such) was a nice touch, though as there are several small supermarkets very close by, we were never likely to go without! Location is good. Very close to the station if you plan a day trip into London. Numerous restaurants and a movie theatre right across the street. It’s a bit of a hike into the city centre (maybe a mile and a half) but there’s a bus close by, or you can get a cab for about 6 pounds each way. Aimee who showed us the apartment on arrival was very helpful and the cleaning crew who visit once a week did a very good job.
Very convenient apartment and efficient service. We enjoyed our stay very much, and warmly recommend this arrangement for 2 couples as we were. The apartment is new, very well equipped: washing machine & dryer, oven and microwave, dish washer.
I was impressed by the kind hospitality and immaculate service during our stay. Everything was superb in your service and facilities, the apartment was sparkling and you were prompt and very discreet!
Recently placed two colleagues here on short notice, all hotels in Cambridge fully booked. Best rates around via Booking.com, professional and friendly booking handling by Citystay. 2 bed apartment – superb condition, well maintained. Perfect for city breaks or business stays – we will definitely be using for upcoming business trips. I believe this is 1 of 3 or 4 apartments they have in the block, but they also have other properties around the city. 2 bedrooms, both en-suite, kitchen, living area with TV. Would definitely recommend.
These apartments are a great place to stay for a short time. Well looked after and food provided on arrival makes you feel welcome in a foreign city when you first arrive to help you settle in. Apartment was clean and tidy and the bed was so soft, we had the best nights sleep to overcome our jet lag.
Stayed here a couple of times now, great apartment clean and comfortable. Welcome pack was lovely and fresh. Would highly recommend.
Fantastic arrangement, will never use a hotel again!